Privacy policy

This site is owned and operated by VAJA TOURS d.o.o., at 20260 Korcula, Ul. 92 br.64, Croatia (hereinafter referred to as “Vaja Tours” “we,” “us,” or “our”).

Vaja Tours is committed to protecting your privacy and personal data. We maintain a high level of protection and we process your personal information in accordance with applicable law and privacy principles. These privacy policies provide information on how we process personal information. “Personal data” means information about an identified physical person or a person who can be identified.

By using this website and/or by sending personal information, you acknowledge that you understand and agree that your personal information may be processed in the manner explained in these rules.

Security

In creating and providing you with our privacy policy, we are underscoring an ongoing commitment to protecting all Personal Identifying Information you provide us. Personal Identifying Information is information about you that is personally identifiable and includes your name, date of birth, address, email address, phone number(s), and credit card information. We want visitors to our Web site to feel comfortable and confident planning and purchasing travel. Although not all pages that collect Personal Identifying Information are secure, we secure all pages collecting credit card information including card number, card type, cardholder name and expiration date.

Privacy

We believe you should understand our privacy policies prior to providing us with information, and that visitors to our Website should have control over the collection of any Personal Identifying Information. Making online purchases involves trust, and we place a high priority on security and retaining Personal Identifying Information that you provide us. However, this policy does not apply to companies that Vaja Tours does not own or control, or to people, Vaja Tours does not employ or manage.

Collection of Information

Personal Identifying Information is only collected when you voluntarily and specifically provide it. Some Personal Identifying Information must be provided to fulfill various requests, and the required information is clearly noted with an asterisk symbol (*) placed by required fields when you purchase travel, complete a profile, participate in a survey, contest or sweepstakes, or contact us. Our website is intended for use by persons 18 years of age or older.

Purchasing Travel

To purchase travel, we require your full name (as well as the full names of others accompanying you), residence street address, e-mail address, phone number(s) and credit card information including card number, card type, cardholder name and expiration date. You should obtain the consent of other individuals who may accompany you prior to providing their names, as they may be unable to view or change any information you provide on their behalf. For specified travel purchases, we may also collect the name of the airline you will use, and flight number(s). When you purchase travel with us, you will receive confirmation of your travel itinerary via e-mail.

Surveys

On occasion, we may also offer visitors to our site an opportunity to participate in surveys. You are under no obligation to respond to any survey, and you may unsubscribe from receiving any survey sent via e-mail by following the unsubscribe instructions in the survey you receive. Information collected when you participate in a survey may include your full name, e-mail address, phone number and street address.

Contacting Us

Personal Identifying Information, including your full name, e-mail address and phone number, will be collected when you contact us for technical support, changes, documents, brochures, refunds or general suggestions. We will respond to you by e-mail and/or telephone.

Other Information

Additional information is collected automatically every time you visit our site, including computer information, Web browser information and “cookies”.

About “Cookies”
When you visit our site, we will assign a “cookie” (a small, unique file used for identification). You do not need to provide this information – it is collected automatically and used in a variety of ways to optimize visits to our site. The cookie does not contain any Personal Identifying Information, and you have the ability to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. The vast majority of visitors to our site leave their cookies enabled, and those refusing cookies will not have access to many tools, services and features offered by our site. Cookie files will remain on your computer’s hard drive up to 365 days, or until you manually delete the file.

Computer information

The website uses Google, Inc.’s web analytics services. To read the Google Analytics Services Statement, click here. By using this website, you agree that Google processes your information in the manner and for the purposes stated in this statement.

Use of Your Information

Vaja Tours can collect personal information for the following purposes, one or more of which may be applied simultaneously.

a. Communication
Vaja Tours can use your personal information to communicate with you, e.g. answering to your inquiry
b. Providing products and services
Vaja Tours can use personal information that may be necessary to fulfill the contract between you and Vaja Tours, in order to ensure the functionality and safety of our products and services and to identify you. We can also use your personal information to prevent and investigate possible abuses.
c.Development of products and services
Vaja Tours can use your personal information to develop our products and services. However, for this purpose we mainly use the collected and statistical data.
d. Marketing
Vaja Tours can use your personal information e.g. for direct marketing or research, such as market research.

Purchasing Travel

Information collected when you complete a travel reservation is used to confirm and process your travel reservation, bill your credit card and deliver your travel documents, either via mail or electronically.

Itinerary Modifications

From time to time, modifications may be made to your travel itinerary because of unforeseen schedule changes, hotel renovations, and business conditions. When such modifications are made, you may be notified by postal mail and/or e-mail to inform you of these modifications and help you make alternative arrangements if necessary.

Marketing Notifications

On occasion, you may be invited to subscribe to e-mail newsletters to receive details on special promotions, travel tips, and general information on the destinations we serve. You are under no obligation to subscribe to the e-mail newsletters or respond to any offers included in the e-mail newsletters, and you may unsubscribe by following the unsubscribe instructions on any e-mail newsletter you receive. Some Personal Identifying Information, including first name, last name and e-mail address, is collected when you subscribe to an e-mail newsletter, and the required information is clearly noted with an asterisk symbol (*) placed by required fields.

Responses to Queries or Suggestions

We will use your e-mail address and/or telephone number to respond when you contact us regarding technical support, changes, documents, brochures, or refunds, or simply provide suggestions.

Shared Information

To process and provide the services you request, we share your Personal Identifying Information with authorized partners – including transportation operators such as airlines or taxi services, hotels, rental car companies, restaurants, activity operators – and other service providers that provide certain services or functions on our behalf. These partners and service providers need information about your profile, as well as your credit card information, to process and confirm your travel reservation. We offer travel products from only reputable travel and service suppliers, and we strongly discourage partners from disclosing and/or utilizing your information without your permission. You are encouraged to review the privacy policies of any travel suppliers whose products you consider purchasing through our website. From time to time, we may utilize a reputable third party to facilitate the delivery of various programs, including e-mail newsletters, surveys and sweepstakes offers. We do not sell or rent Personal Identifying Information to any third-party company, and upon delivery of any programs involving third-party companies, all information is returned to us.

Legal Disclosure and Disputes

When required by law, we may disclose information we have collected from customers when they purchased travel products or services. In certain cases involving fraud, we may also disclose information against someone who poses a threat to our interests or whose activities could bring harm to others. Additionally, it may become necessary to provide customer information to credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Changes to our Privacy Statement

This Privacy Policy was produced and posted on our Web site in April 2018. We reserve the right to modify or amend our Privacy Policy at any time, for any reason. Any major changes to the Privacy Policy will be made and posted on the Website prior to implementation of the change.
If you have questions about our Privacy Statement, please contact us.

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